quip Reviews

Best toothbrush and toothpaste I’ve ever used! Noticeable difference!

All is good until it no longer works. Then 3 emails later with customer service and sending pics you don’t hear from them again and they no longer answer your emails. Don’t fall for their easy replacement.

I have wanted a quip toothbrush but am on a fixed income and could not budget it. I received a toothbrush for Christmas; however, my only complaint is that the quip toothpaste was 'complimentary', but when I mentioned I did not want the toothpaste, the generated information said I would get $5 off for the quip toothpaste on my next refill. So, the toothpaste isn't complimentary, is it?
Other than that, which was easily resolved, I love my quip toothbrushes (my husband gave me his and now one is strictly for travel and the other I use every dayl).

Horrid.The product is okay, a cheap electric vibrating toothbrush.
Their shipping process however, is dreadful, it normally takes almost a month for an order to process, I have received only 1 refill in the last year, despite this, their customer service has been unwilling to refund my card for the missing refills.
I cancelled my account and was still charged for my next refill, which took 3.5 weeks to arrive (humorously the only one that arrived in 2022). When emailing to reverse this, they show me the extra step I needed to complete to fully stop the refill, what a joke.

Their customer service is terrible. I’ve been a loyal customer since 2016. A year ago I purchased a second brush and it broke in less than a year. When I looked into my account I also noticed I had been charged double for my refills the past 3 times. I explained several times that I was charged double but never recieved extra brushes. They refuse to give me $15 in credits for 3 refills I didn’t recieve. Apparently I had 3 refill plans active for 2 brushes - which I’m not sure how that even happened but $15 is worth losing a customer that’s never once brought an issue to them in 6 years.

Delivery was a great option for the refill and new battery!! I have been using Quip for 6 months now and I am smiling!

I was an early adopter of the Quip model several years ago and even purchased several for family members. Enjoyed the experience initially. However, over last 12-14 months, I have had to replace toothbrush 3 times as they just stop working with any consistency. Too expensive to not have work as a quality product. Travel toothpaste refill is a scam unless you travel all the time. Better products on the market for less.

I decided to try out quip because I had heard about it on tiktok. My package arrived in just 4 days and it was neatly packaged and it makes you feel fancy just when you start to open it! My package was damaged and I had reached out to quip and they sent me a free new gum dispenser! They reached out in just less than 2 hours! No cost what so ever! This made me truly so happy and I am so thrilled that I did not waste my money because my package was damaged! Quip made it easy and fast to get help with my order! They truly changed my thoughts about customer service because usually customer service is bad with most places but no,quip wasn’t they were helpful,kind,easy to talk to ,and understanding! I reached out to them through twitter and they were great help they had great punctuation and they were so kind throughout the situation! Thank you quip for helping me and I can’t wait to have a better smile!

I have been using quip for about 6 months now and really feel like my teeth are getting cleaner since using their products. My last visit to the dentist they did say that my teeth look good which is normal but I still feel like they are getting cleaner.

Good luck using the warranty if you can’t find the receipt for a £40 toothbrush over 2 years after you bought it